1 – Introduction 

2 – Who can lodge complaints and suggestions?

3- How to submit? 

4 – What is next? 

5 – How long it takes?
 

6 – Your information is confidential 

7- For more information…..

 

1 – Introduction:

 
providing a mechanism to receive suggestions and complaints through the quality assurance unit at the Faculty of Dentistry – University of Pharos, which serves the mission and vision of the faculty.

 

2 – Who can lodge complaints and suggestions? 

 

 

  1. All students. 
  2. Assisting teaching staff 
  3. Employee. 
  4. Patients and visitors to the outpatient clinic. 
  5. visitors.

 

 

3 – How to submit: 

 

Through the “Fund of suggestion and complaints” that is located on the first floor, the complaint should meet the following conditions: 
– Name – Date 
– Phone Number 
– E-mail (if any) – ID (for students). 

 

 

4 – What is next? 

 

The Quality Assurance unit secretary will distribute the proposals and complaints on four main groups to be submitted to the authority responsible for each group for opinion: 

  1. Committee on Student for student complaints 
  2. The Acting College for the administrative staff complaints 
  3. Faculty associate Director for the faculty member staff complaints 
  4. The clinics committee for patients and visitors complaints 

– And will also follow up all complaints and submit them to Vice-Dean for student affairs that will respond to them, or reject unjustified complaints. 
– Complaints are raised to the Dean and then to the College Board, in case of inappropriate response or not responding to them altogether. 

 

 

5 – How long it takes? 

 

The complainant Will be notified within a week from the written date. 

 

 

6 – Your information is confidential 

 

All information will be confidential, only the authorized committee will have access to it.

 

 

7 – For more information:

 

please contact the Office of the quality assurance unit. 

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