TM 333 – Travel Agency & Front Desk Management

DR/ghada bassiouny

MRS/yasmine elsayeh

This course aims to provide students with knowledge and skills related to travel agencies and tour operators at the local and global levels. Understand methods and activities of travel agencies’ business. Conclude the interconnection relationships of the parties representing travel and tourism industry. As well as, types and organizational Structure of travel agency & tour operator. Student can be able to set up innovative and creative packages, pricing strategies, determining the factors influencing the tour costing. As well as, dealing with ethics and professional attitude. Student will be able to organize itineraries matching with tourists needs and identify the impacts of information technology on travel agencies business.

This course aims to provide students with knowledge and skills related to travel agencies and tour operators at the local and global levels. Understand methods and activities of travel agencies’ business. Conclude the interconnection relationships of the parties representing travel and tourism industry. As well as, types and organizational Structure of travel agency & tour operator. Student can be able to set up innovative and creative packages, pricing strategies, determining the factors influencing the tour costing. As well as, dealing with ethics and professional attitude. Student will be able to organize itineraries matching with tourists needs and identify the impacts of information technology on travel agencies business.

•  Class Activities (Quizzes, Assignments, Self-learning, role play, Group Discussion, presentations, Problem solving) 20 Marks 30%
• Mid-term Exam 20 marks 20%
• Practical Exam 10 marks 10%
• Final exam 50 marks 50%

Maurer E. (2003) “Internet for the Retail Travel Industry”. Canada: Delmar Learning..

A.K Bhatia, (2012), The Bussiness of Travel Agency and Tour Operations Management, STERLING PUBLISHERS PRIVATE LIMITED, ISBN: 9788120769212